We are seeking a Client Services Specialist (CSS) to work with one of our premier customers.  The CSS works with the accounts, builds client relationships and coordinates the order processing.   
 
ESSENTIAL JOB DUTIES:

• Maintain regular contact with clients to anticipate needs and ensure client goals are met.
• Receive and confirm incoming orders from clients and maintain client files.
• Write job order specifications based on client requirements.
• Submit requests for pricing to Purchasing, and provide client quotes for new item orders.
• Maintain pricing and costs in the system.
• Manage purchase orders, i.e. closing them timely, follow up on late orders and tracking invoices.
• Participate in information gathering for new clients and/or new orders.
• Monitor and coordinate involvement of Operations and Management to ensure client satisfaction.
• Manage material discrepancies with client.
• Resolve client inquiries and complaints and document Customer Disappointments in software.
• Schedule and coordinate outbound shipments, as required.
• Inspect and approve job orders and incoming materials and establish accept/reject criteria.
• Assist sales team in collaborating with internal business partners to address client needs.
• Monitor inventory levels to determine when orders need to be placed, as needed.