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Client Services Specialist

Solon, Ohio · Manufacturing
We are seeking a Client Services Specialist (CSS) to work with one of our premier customers.  The CSS works with the accounts, builds client relationships and coordinates the order processing.   
  • Maintain regular contact with clients to anticipate needs and ensure client goals are met.
  • Receive and confirm incoming orders from clients and maintain client files.
  • Write job order specifications based on client requirements.
  • Submit requests for pricing to Purchasing, and provide client quotes for new item orders.
  • Maintain pricing and costs in the system.
  • Manage purchase orders, i.e. closing them timely, follow up on late orders and tracking invoices.
  • Participate in information gathering for new clients and/or new orders.
  • Monitor and coordinate involvement of Operations and Management to ensure client satisfaction.
  • Manage material discrepancies with client.
  • Resolve client inquiries and complaints and document Customer Disappointments in software.
  • Schedule and coordinate outbound shipments, as required.
  • Inspect and approve job orders and incoming materials and establish accept/reject criteria.
  • Assist sales team in collaborating with internal business partners to address client needs.
  • Monitor inventory levels to determine when orders need to be placed, as needed.

·         Computer skills – MS Office (Word, Excel) and utilization of an ERP (SAP preferred),

·         Ability to analyze a situation to resolve routine, and some non-routine, problems,

·         Ability to interpret and exchange information in person and via telephone and computer,

·         Service-oriented demeanor (friendly, courteous and helpful),

·         Ability to build collaborative relationships with internal and external teams and individuals,

·         Self-motivated to successfully achieve objectives, with or without supervision,

·         Ability to multi-task in a fast-paced environment,

·         Organizational and time-management skills,

·         Willing and able to adapt to changing priorities,

·         Detail orientation and a high level of accuracy,

·         Ability to remain in a stationary position frequently with some movement around the office,

·         Ability to occasionally position oneself to lift, carry or otherwise move objects weighing up to 20 pounds.

·         The trait of being dependable and trustworthy.

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