Sales Support/Customer Service

Location: Solon, Ohio
Date Posted: 11-20-2017
Great opportunity to join local family-owned company.  We offer paid vacation, sick time and holidays and a matching 401k plan.  We are looking for an individual with a bachelor's degree or experience in sales support.  This is not a call center position!

This position works with a variety of departments to ensure client needs are met. If you are a detail-oriented and great at solving problems, this could be a great position for you!

  • Maintain regular contact with clients to anticipate needs and ensure client goals are met.
  • Receive and confirm incoming orders from clients and maintain client files.
  • Write job order specifications based on client requirements.
  • Submit requests for pricing to Purchasing, and provide client quotes for new item orders.
  • Maintain pricing and costs in the system.
  • Manage purchase orders, i.e. closing them timely, follow up on late orders and tracking invoices.
  • Participate in information gathering for new clients and/or new orders.
  • Monitor and coordinate involvement of Operations and Management to ensure client satisfaction.
  • Manage material discrepancies with client.
  • Resolve client inquiries and complaints and document Customer Disappointments in software.
  • Schedule and coordinate outbound shipments, as required.
  • Inspect and approve job orders and incoming materials and establish accept/reject criteria.
  • Assist sales team in collaborating with internal business partners to address client needs.
  • Administrative tasks and data reconciliation, as assigned.
  • Source and place orders from vendors and handle associated CARs, as needed.
  • Monitor inventory levels to determine when orders need to be placed, as needed.
  • Other related duties, as assigned.
Bachelor's degree in related field or high school diploma and two or more years of customer/client service (not call center) work in manufacturing or distribution in lieu of degree. 
  • Computer skills – MS Office (Word,Excel) and utilization of an ERP (SAP preferred),
  • Ability to analyze a situation to resolve routine, and some non-routine, problems,
  • Ability to interpret and exchange information in person and via telephone and computer,
  • Service-oriented demeanor (friendly, courteous and helpful),
  • Ability to build collaborative relationships with internal and external teams and individuals,
  • Self-motivated to successfully achieve objectives, with or without supervision,
  • Ability to multi-task in a fast-paced environment,
  • Organizational and time-management skills,
  • Willing and able to adapt to changing priorities,
  • Detail orientation and a high level of accuracy,
  • Ability to remain in a stationary position frequently with some movement around the office,
  • Ability to occasionally position oneself to lift, carry or otherwise move objects weighing up to 20 pounds.
  • The trait of being dependable and trustworthy.
This position works in a clean, well-lit office environment with occasional exposure to shop elements such as moving mechanical parts, fumes or airborne particles and moderate to loud noise.
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